Monday, Session 6: 3:10–3:50pm
Track 2: Physical Retail Goes Digital
Session B: Reinventing Product Returns
Returns are a $300 billion challenge for retailers and consumers alike, but they remain an inevitable part of the commerce experience. Several early-stage companies are tackling the key pain points of returns by improving reverse logistics and the experience for all stakeholders. Some dramatically improve returns by offering enhanced tracking visibility and communication during the returns process, packaging and shipping services while others are building networks of drop off stores, kiosks and other locations, distributing where consumers can return unwanted products. Hear leaders from these innovative companies discuss how they're rethinking everything about returns.