Agenda

Measurement, Analytics and Insights

Tuesday, Session 3: 12:00–12:40pm

Track 3: Measurement, Analytics and Insights

Advances In Customer Service and Post-Purchase Engagement

Every retailer wants to increase its repeat customer rate and create loyal brand advocates, yet many still under-invest in customer service and post-purchase engagement. In this session, we'll hear from a wide range of innovators across these areas. Our speakers will discuss how they are connecting customers with experts on the products and brands they're evaluating, how new technologies are enabling consumers to easily track and return their packages and how retailers are using the latest in customer service intelligence to benchmark their performance against competitors.

Speakers

Scott Carr
CEO, Modria
Dan Herman
CEO & Co-Founder, ChatID
Jordy Leiser
Co-Founder & CEO, StellaService
Amit Sharma
CEO, Narvar

Moderators

Lauren Freedman
SVP, Digital Strategy & Chief Merchant, The e-tailing Group, An Astound Commerce Company