Tuesday, Session 3: 12:00–12:40pm
Track 3: Measurement, Analytics and Insights
Advances In Customer Service and Post-Purchase Engagement
Every retailer wants to increase its repeat customer rate and create loyal brand advocates, yet many still under-invest in customer service and post-purchase engagement. In this session, we'll hear from a wide range of innovators across these areas. Our speakers will discuss how they are connecting customers with experts on the products and brands they're evaluating, how new technologies are enabling consumers to easily track and return their packages and how retailers are using the latest in customer service intelligence to benchmark their performance against competitors.