Tuesday, May 17th, 12:00–12:40pm
TRACK 3: Measurement, Analytics and Insights
Co-Founder & CEO, StellaService
Jordy Leiser is on a mission to create a world with better service. He's the co-founder and CEO of StellaService, a company that goes undercover to stress-test customer service performance every day for retailers big and small. The resulting data is leveraged by retail giants like Walmart and Zappos to find operational efficiencies and improve the overall experience for their customers. The data is also used by search engines like Google to help online shoppers make more informed buying decisions. Jordy has appeared on CNBC and NPR and has been quoted in a range of publications from The Wall Street Journal to Forbes to WWD. Jordy graduated from Bucknell University with a degree in Economics and Political Science.